Shipping & Returns

SHIPPING POLICY

At Velnaro, we work to process and ship orders as quickly as possible.

Most orders are processed within 1–3 business days. Processing and delivery times may vary depending on the product, supplier, destination, carrier, and product availability. Orders are not typically processed or shipped on weekends or major holidays.

Once your order ships, tracking information will be provided when available. Delivery estimates are provided as a guideline and are not guaranteed, as carrier delays and other circumstances may occasionally affect delivery times.

RETURNS & REFUNDS

We want you to be satisfied with your purchase. Return eligibility and return periods may vary by product and supplier.

If you would like to request a return, please contact us before sending any item back. We will provide return instructions and, when required, a Return Authorization (RMA). Unauthorized returns may not be accepted.

Returned products generally must be unused, unopened, and in their original condition and packaging. Certain products may be non-returnable for health, hygiene, safety, or manufacturer restrictions.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and provide the appropriate assistance.

Original shipping charges and return shipping costs may be non-refundable unless the return results from a damaged, defective, or incorrect item.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

RETURN EXCEPTIONS

Certain items—including opened personal-care products, fragrances, cosmetics, software, or other restricted products—may not be eligible for return depending on their condition and the applicable supplier or manufacturer policy.

For questions regarding a return or your order, please contact Velnaro Customer Support before returning merchandise.